🌐 General Platform Information

• What is Lotus iMall?

  It is a brand-focused, multi-category e-commerce platform that connects consumers directly with official brand vendors.

• Which categories are available?

  We offer fashion, accessories, lifestyle, personal care, and more for men, women, and kids.

• Can international brands sell on Lotus iMall?

  Yes, subject to verification and compliance with our onboarding policies.

• Do you allow third-party resellers?

  No. Only original brand owners and authorized representatives are permitted.

• Is there a mobile app for Lotus iMall?

  Yes, the app is available on Android and iOS for seamless mobile shopping.

• Is your platform optimized for mobile and tablet?

  Yes. The website and app are responsive and designed for various screen sizes.

• Are there Flash Sales or Exclusive Deals?

  Yes, the homepage dynamically displays time-bound deals and brand-driven campaigns.

• Can I get notifications about offers?

  Yes, you will receive updates via SMS, email, and app notifications.

• How is delivery handled?

  Orders are delivered via trusted partners like Shiprocket, using pincode analytics to choose the best courier.

• Can I choose my preferred delivery partner?

  No. The platform auto-assigns the most suitable partner for timely delivery.